Adult-Gerontology Clinical Nurse Specialist (CNS) Practice Exam

In terms of communication, what is called when a staff member gives non-committal answers and generalizations?

1. Assertive communication

2. Filtering

3. Blocking

4. Perceptive communication

The correct answer is: Blocking

The scenario described involves a staff member providing vague or non-specific responses, which aligns well with the concept of blocking in communication. Blocking occurs when an individual avoids giving direct answers or addressing specific concerns, often leading to confusion and inhibiting open dialogue. This behavior can prevent effective communication because it creates barriers to understanding and can frustrate both the speaker and the listener. In contrast, assertive communication involves expressing thoughts and feelings clearly and directly, fostering an environment where open discussion is encouraged. Filtering refers to the selective presentation of information, often aiming to alter the perception of reality by concealing certain details. Perceptive communication implies an ability to understand and interpret verbal and non-verbal cues effectively, which is the opposite of the non-committal and generalized responses associated with blocking. Therefore, the behavior of providing non-committal answers and generalizations is best described as blocking in communication.